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Refund Policy

REFUND POLICY

REFUND & REPLACEMENT POLICY FOR BUYERS

The following terms and conditions apply to all orders placed on our website. We reserve the right to amend these terms without prior notice whenever deemed necessary and to use our discretion for any final decisions about issues between our two parties when applicable.

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REPLACEMENT & REFUND

1. Your order will be submitted to either replacement or refund if:

Your order does not arrive at your shipping address within 45 business days of order placement. However, please note that any claims on late delivery filed after 60 business days from the initial date of order placement will be rejected.

Your order has an issue of inadequate quality. Please note that any claims related to quality issues or garment defects must be filed within 07 business days from the date of receipt with full of clear evidence as below:

Photo(s) of quality issues and any damaged parts of the actual product received;
Photo(s) of the inaccurate product delivered (in case of incorrect color/design from original order);
Photo(s) of the size tag and the entire item when measured with a ruler (in case of incorrect size from original order);
Photo(s) of the original shipping label of the product received.

2. There is no need to return your item under any circumstances. Please note that if you return your item without our request, we will not be responsible for any loss or additional costs resulting from your unapproved return. Thus, if you have an issue with your order, please contact us via support@ez9.store within 07 business days of order delivery to explain your grievance. Our customer service will then help provide a replacement or refund if deemed appropriate.

3. After a careful check on your order, if we confirm via email that you are eligible for a refund, your refund will be processed by our internal team within 07 business days of refund confirmation. Please note that your payment provider decides when your refund will go back to your payment account.

4. The image quality of the customized artwork products.

Upon receiving your submitted materials for the products (image, notes, etc), if the photo(s) you sent are of bad quality or you failed to specify which face we should print, we will contact you via email to request another photo or to ask you to specify which face to print. If we receive no reply from you 2 days after our first email, we will process the order with your original photo(s) and attempt to decide whose faces to print on the product. If you do not like the order received because of the poor quality of the photo(s) or incorrectly selected faces by us, this will not qualify as cause for a refund.

When creating your artwork, we will use the photo you uploaded with your order. Thus, please provide us with high-quality photo(s) that adhere to our photo submission guide. Low-quality photos will result in low-quality artwork and we cannot offer any solution.

We do allow for notes to be added to orders in case you need to include any additional information. However, we can't guarantee that special requests will be adhered to – for example, we cannot edit a photo to close or open a mouth, add a smile, etc.

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DISCLAIMER

1. You must provide all information and/or documentation in connection with your order(s) placed in our store upon request. We reserve the right to suspend or terminate your customer account if you fail to provide the information and/or documentation requested or if you provide inaccurate or fraudulent information.

2. We shall not be responsible for any damage, claims, liabilities, costs, harms, inconveniences, business disruptions, or expenditures of any kind that may arise as a result of or in connection with any used or stored products purchased from our store.

3. When you submit a purchase, the risk of order loss is transferred from our store to you/your party once your order is delivered to the carrier. You will bear all related liabilities and risks during the third-party transp

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