Return Policy

RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it and it must also be in the original packaging.

We only accept return if you received a damaged/flawed/incorrect items compare with product on our store.

No replacements or refunds will be issued on items that show as successfully delivered. EZ9 Store is not liable for incorrect address information provided by customers or missed delivery attempts by couriers.

Exchanges

In the rare event that you are unhappy with these items because they are defective or damaged. EZ9 Store will process a one-time free exchange for you.

In order for a free exchange to be processed, you must provide the following information: reason you want to exchange (i.e. too small, too big, too narrow), the photo proof show your item with problems.

To reduce the risk of sizing issues, we have provided sizing charts on our product pages so please check carefully before make order.

Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by us.

Used Items and Term Limits

Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

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